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“We Need to
Talk…”
How You Know it's Time to Fire Someone Last month we looked at mistakes people make in the
hiring process. This month we look at that other stomach churner-
firing someone. If you thought people were unprepared when it comes
to hiring, when it comes to firing “you ain’t seen nothin’.”
Employers are so uncomfortable with firing people
that they can’t even say the word. Instead they rely on euphemisms
such as “letting them go” (Go where?), “terminating them” (a particularly
ghoulish analogy sounds like something the Mafia does). And my favorite:
“downsizing.” (Like we’re about to create a race of Hobbits.)
However uncomfortable it may be, firing people is
sometimes necessary. The main reason it has to be done has to do with
a much larger organizational issue. You do not want to ever create an
environment where you reward both excellence and mediocrity.
“If you’re doing your job, that’s great. If you’re not contributing,
hey, that’s all right too. We don’t differentiate around here.” Not
a good idea unless you want your good people to get fed up and start
looking elsewhere.
That being said, firing is not something you want
to take lightly. When is does have to be done, it should be a decision
you make after all reasonable options have been exhausted. What follows
is a list of questions. Answering “yes” to one or more of these questions
may indicate the time has arrived to have that talk.
Have repeated attempts to help them improve their performance failed? In a healthy organization employers talk to their
people. If someone is not performing at the appropriate level, attempts
are made to find out why. Do they know what’s expected of them? How
do you know? Are they the right person in the wrong job? Would they be
happier and more productive in another capacity? Do they need help? Do
they need training? If you have not addressed these issues, it’s a good
place to start. If you have addressed these issues repeatedly with little
or no success, you have one of the early warning signs that it may be time
to part company.
Have you lost confidence in their ability to do the job? Are you working around them? Are you and/or others
assuming responsibilities that belong to that person spending time
compensating for their inadequacies? Do you feel they’ve simply made
one mistake too many? Have you simply had it and given up on the person?
If the answer to any of these questions is “yes,” it’s time. It makes
no sense to keep someone on the payroll if they are not doing the job
you have paid them to do.
Do you spend an inordinate amount of time talking about them rather than to them? Some of us would like to be famous. None of us wants
to be infamous. When an employee has obtained infamous status they
may have worn out their welcome. Talking about someone rather than to
him or her is a sign that communication with that person has broken down.
Avoiding the person will not help the situation and might well lead to
resentment. If you have reached the point where you are talking
to other people about a problem employee, your confidence in their abilities
is most likely very low and your frustration level is most likely very
high. Talking about someone in this way is bad for moral and will not solve
the problems you are having with the employee. Unfortunately, it may be
an indication that it’s time to talk to them about ending the relationship.
Have you excluded them from your future plans? Answering “yes” to this question is a sure sign that
you have already “fired” them in your mind. If they are not
being invited to meetings about future projects, if their advice is
no longer sought, they already know something is terribly wrong. Leaving
them hanging amounts to cruel and unusual punishment. Don’t let them
twist in the wind. Better to make a clean break now and get started on
finding their replacement.
********************* Firing someone is never pleasant but is sometimes
necessary for the overall health of your organization. If you’re paying
attention, the signs are always there. As difficult as it may be the
sooner you address the issue of parting company the sooner you and your
employee can get about the business of moving on with your professional
lives.
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Michael Bryant is the founder of Career Transition
Services, a Baltimore-based career/management
consulting firm. He can be reached at 410-444-5857 or mb3126@gmail.com Visit his website at: http://www.go2CTSonline.com Need to START getting your personal and professional life under control? Nationally-renowned business consultant Michael Bryant has the answers for you in his STOP IT! series. Whether you have a problem succeeding in business, managing time, communicating effectively or balancing life's many demands; Michael's simple yet insightful suggestions will give you the tools you need to GET STARTED! It's time to STOP wondering how successful your life could be and START making the changes that truly matter! |
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